Debit Card Scam
- May 2010
There has recently been an increase in smishing
(text message phishing) and vishing
using automated messages to retrieve credit union member's and nonmember's debit card numbers and account information.
The automated message indicates the individual's card has been de-activated and to re-activate the card, the individual must enter their 16-digit card number, their
three digit security code (located on the back of the card), the card expiration date, and/or Personal Identification Number (PIN).
Online Banking Fraud
- January 2010
After logging into Online Banking, a few of our members have been redirected to another webpage. Please do not
enter any personal information on this page.
Below is an image of this fraudulent page:
Click image for a larger view.
Q: What causes this to happen?
A virus known as Zeusbot.
Q: How do I recognize this as fraud?
It will contain a text box for your ATM Personal Identification Number (PIN). South Florida Educational FCU will
never ask you for the Security Code, the expiration date or the PIN on your card(s).
Q: What should I do if I get this screen?
Contact the Credit Union immediately to make sure your account has not been compromised!
Also, please contact a computer professional in order to remove the the malicious program from your pc.
Q: How do I recognize the fraudulent information on the screen?
- Look for text stating, "We do not recognize the computer you are using. To continue with Online Banking, please
provide the information requested below."
- Look for prompts that request personal information, such as:
- Card Number
- Card Security Code (from the signature line on the back of the card)
- Expiration date
- ATM Personal Identification Number (PIN)
- This particular scam is the result of a virus downloaded to your computer.
- Not all Antivirus programs recognize this malware yet.
- All personal information entered is sent to the attackers and may be used to steal your identity.
Text Message Scam (SMiShing)
Some of our members have received text messages directing them to call a toll free number and input
their card number, expiration date and PIN. When the member calls the number, the computer generated voice
welcomes the caller and claims to be from Dade County Federal Credit Union. This is a SCAM!
South Florida Educational Federal Credit Union does not send out text messages and will not ask for personal
information such as your PIN or Social Security Number. If you have been a victim of this scam, please contact
. If you would like to file a complaint, you may contact the Federal Trade Commission at 1-877-438-4338 or
visit their website at www.FTC.gov
Please be wary of the following email scam.
If you call the numbers listed in the email shown below, you will
be asked to provide your credit card number and PIN, which may be used to commit fraud on that account. Please
DO NOT CALL
any of the numbers below. Below is a sample message that is being sent by malicious
persons in an attempt to commit fraud.
First Florida Credit Union temporarily suspended your account.
Reason: Fraud attempts
To reactivate your account call the total free number: 877-239-3419
- Don't click on links within emails that ask for your personal information.
- Never enter your personal information in a pop-up screen.
- Protect your computer with spam filters, anti-virus and anti-spyware software, and a firewall, and keep them up to date.
- Only open email attachments if you're expecting them and know what they contain.
- If someone contacts you and says you've been a victim of fraud, verify the person's identity before you provide any personal information.
- Be suspicious if someone contacts you unexpectedly and asks for your personal information.
Toll Free: 1-877-239-3419
are targeting "Teacher of the Year" nominees. The
teacher is informed via email that they have been nominated by a former student. Then, the email proceeds to
ask for personal information and claims they will send an ATM card with a $10,000 per day maximum withdrawal
on a $700,000 reward.
The catch is that they require the recipient provide an alternate account such as a
revolving home equity line of credit to deposit the reward into. Once they have all of your personal and
account information, they will use it to steal your money and identity.
You should never respond to an email that solicits personal information such as your social security
number, date of birth, etc.
Instead, call or visit the place of business if you think there may be a problem,
but do not use any phone numbers that may be contained within the suspicious email as they may be compromised.
In the case of SFEFCU, we recommend using the number on your monthly statement to contact us.
If you believe you've received a fraudulent email, you may forward it to
so that they may research it further.
To report any email scams to the Credit Union send an email to