Other Services

Bonds

Redeem your Savings Bond at the Credit Union.

Due to government regulations effective January 1st, 2012, paper savings bonds will no longer be sold at financial institutions. Savings bonds have gone paperless. You may purchase electronic bonds online at www.treasurydirect.gov.

If you would like more information about Series EE or I bonds, please contact the Credit Union. We can redeem Series EE, E, I, and Savings Notes.

Use the TreasuryDirect's calculator to calculate the value of your paper savings bond(s).

Cashier's Checks

When you need funds that are absolutely guaranteed.

For a minimal charge, you can request a Cashier's Check payable to any company or individual for any dollar amount. Please refer to our service charges schedule for more information.

To purchase a Cashier's Check, visit one of our branches today!

Check Reorders

Reorder checks quickly using Online Banking.

Once you have signed in, select "Order Checks" on the sub menu. It will direct you to our check reorder site with your previous check order history already available to you. You will be able to:

  • View your new checks online.
  • Select the style you want.
  • Personalize your checks with a special monogram.
  • Add address labels or a matching cover.
  • View your order and what it will cost.

If you do not have access to Online Banking or you have not ordered checks within the past year you may go to https://reorder.libertysite.com/ and follow the instructions on their site.

Your account will only be charged for the checks you order. Checks are priced by design and shipping and handling charges will be noted when you order.

If you need assistance in ordering, please contact our Credit Union, or call our check reorder site directly at 1-877-585-8777 to ask a question about your placed order. If you would rather speak to someone in person about ordering your checks, please visit one of our branches and speak to a Specialty Services Representative.

Courtesy Pay & Overdraft Protection Transfers

We offer two overdraft services to protect your account from merchant fees, service interruption and potential embarrassment.

Courtesy Pay

Courtesy Pay, an overdraft program included with your Checking Account, pays your checks or Automatic Clearing House (ACH) transactions when your account becomes overdrawn (negative). It covers your overdrafts up to your approved limit, minus any assessed service charges.

Courtesy Pay is an added layer of protection should you accidentally present items for more than you have in your checking account. It is not a line-of-credit loan or an invitation to overdraw your account. For a checking account to qualify, the account must be opened for at least 30 days and be maintained in good standing.

Checks drawn on your account or recurring automated transactions such as monthly utility bills, are automatically covered by Courtesy Pay. However, we cannot pay your Debit or ATM withdrawal transactions that overdraw your account unless you give us permission. Due to Federal regulations, you must opt-in to protect your daily Debit/ATM card transactions. To opt-in to Courtesy Pay for your Debit/ATM transactions, call our Member Contact Center, visit your nearest Credit Union branch or log into your Online Banking account at the top right corner of this page and select the "Other Options" tab from the menu. If you are not registered for Online Banking, you may opt-in by clicking on the "Register for Courtesy Pay" button located to the right.

The Credit Union will pay overdrafts at its discretion. Overdrafts may not be paid for certain reasons, such as exceeding your overdraft limit. Multiple service charges may be assessed on the same day. You may opt out of either program at any time. If you have any questions, please view our frequently asked questions page.

Overdraft Protection Transfers

Overdraft Protection Transfers is a service automatically included with your Checking Account to help prevent overdrafts. Available funds are automatically transferred from your Prime Savings to cover items presented to your Checking Account, if the funds in your Checking Account at the time of clearing are insufficient. You may also elect to setup Overdraft Protection Transfers from a Special Share, Money Market Account or Personal Line of Credit.

Overdraft Protection Transfers from Prime Savings

With Overdraft Protection Transfers from your Prime Savings, the following items are covered if you do not have sufficient funds in your Checking Account and have not exceeded the transaction limit set by Federal Regulations:

  • Checks drawn on your account
  • Automatic payments (ACH & bill payments)
  • Debit card transactions
  • ATM cash withdrawals

Overdraft Protection Transfers from a Special Share, Money Market or Personal Line of Credit

To link a Special Share, Money Market Account or Personal Line of Credit to your Checking Account for Overdraft Protection Transfers, you may call our Member Contact Center, visit your nearest Credit Union branch.

Click on the button below to view a side-by-side comparison chart of Courtesy Pay and Overdraft Protection Transfers. This chart demonstrates:

  • An overview of each service
  • Eligibility requirements
  • Items that are covered automatically versus items that require your permission
  • Benefits and Costs associated with each service
Overview
Courtesy Pay

SFEFCU advances the funds to you, as a discretionary courtesy, to cover your overdrafts.

Courtesy Pay is utilized after Overdraft Protection Transfers when:

  • There are not enough funds available to cover the overdraft
  • Your transaction limit has been reached for the month
  • When you do not have an overdraft account setup
Overdraft Protection Transfers

This service automatically transfers money from your Prime Savings to cover your overdrafts. You may also choose for transfers to occur from your Special Share Account(s), Personal Line of Credit or Money Market Account.

This is your first line of defense against overdrafts.

Items Covered Automatically
Courtesy Pay
  • Checks drawn on your account
  • Automatic payments (ACH & bill payments)
Overdraft Protection Transfers
  • Checks drawn on your account
  • Automatic payments (ACH & bill payments)
  • Debit card transactions
  • ATM transactions and cash withdrawals
Items Not Covered — requires member permission
Courtesy Pay
  • Debit card transactions
  • ATM transactions and cash withdrawals

In order for these items to be covered, you must opt-in. You may opt-in through Online Banking or by contacting our Member Contact Center.

Overdraft Protection Transfers

N/A

Overdraft Protection Transfers from linked Special Share, Line of Credit or Money Market Accounts require your consent. You may customize your settings by visiting a branch or calling our Member Contact Center.

Eligible Accounts
Courtesy Pay

Personal SFEFCU Checking Accounts which are in good standing are eligible.

Business Accounts are not eligible.

Overdraft Protection Transfers
All SFEFCU Checking Accounts are eligible.
Additional Requirements
Courtesy Pay
  • Member must be at least 18 years of age
  • Account must be in good standing
  • Account must be open for at least 30 days
Overdraft Protection Transfers

Federal Regulations (Reg D) allow no more than six of the following transactions (in any combination) from each of your Share Savings or Money Market Account(s) per calendar month:

  • Overdraft Protection Transfers
  • Automatic Clearing House (ACH) withdrawals
  • Point of Sale (POS) transactions
  • Transfers made through Online Banking, Mobile Banking or Bank-by-Phone
Cost
Courtesy Pay
A service charge will apply when we pay an item that exceeds the available balance in your account.
Overdraft Protection Transfers
There is no charge for Overdraft Protection Transfers.*
Benefits
Courtesy Pay
  • Offers additional protection beyond Overdraft Protection Transfers by paying items when you do not have funds available
  • Avoids potentially embarrassing situations
  • Protects against additional fees from merchants
Overdraft Protection Transfers
  • Provides the convenience of automatically transferring funds from your linked account(s) to cover an overdraft
  • Avoids potentially embarrassing situations
  • Protects against additional fees from merchants when you have funds available

Credit Counseling

Our comprehensive Financial Fitness and Credit Counseling program can help you avoid possible financial disaster and help you get back to a healthy financial status.

There are no service charges for this program — it's free.

Credit Union members have three options:

  1. Call our in-house Credit Counselor at 305-270-5216 for a free personal consultation (in our Kendall Office).
  2. Call BALANCE, our Financial Education and Counseling partner at 888-456-2227 and speak with a counselor on the phone.
  3. Utilize the free online tools and worksheets available online at BalancePro.

You may use our free service if you:

  • Were denied for a loan or are past due with your creditors
  • Want to buy your first home
  • Regularly use payday loans
  • Are struggling to keep afloat after a layoff or other unforeseen circumstances
  • Have questions about your credit report or credit score
  • Need help balancing your checkbook or managing your budget
  • Are trying to buy a new/used car
  • Are going through a life change (divorce, marriage, starting a family)
  • Want to start saving for the future but don' know how
  • Are considering bankruptcy
  • Have an account in Collections or being charged late charges/over limit service charges, penalty interest rates.
  • Need help saving your home from foreclosure/Foreclosure Prevention Counseling
  • Need help to stop your Student loan from going into default

Day/Night Depository

Do you work during business hours or just need to make a quick deposit?

The day/night depository makes things easier for you. Just drop off your deposits anytime, day or night and eliminate any waiting time. For your convenience, the deposits are posted twice daily, once in the morning and once in the afternoon, and are available at all of our branches.

Gift Card

Any occasion is a great time to get the perfect gift!

For a nominal service charge of only $3.95 per card, American Express gift cards* are available for purchase in the following denominations: $25, $50, $100, $200, $500 (if available at the branch). No need to activate your card. Once purchased, your American Express gift cards may be used at most merchants within the United States.

Please call American Express at 1-877-297-4438 if your gift card is lost or stolen. There is a service charge of $5.95 for replacement cards and a $10 processing service charge for balance refunds.

*The gift cards are not for use at airlines, hotels, car rental, telecom, gasoline merchant, or ATMs. These cards are not re-loadable. Additional restrictions apply.

Movie Tickets

Discount movie tickets sold in each branch.

Theatre Ticket Price Ticket Type
Regal® Theaters $8.50 per ticket Premiere Super Saver Movie Ticket
Good for one admission. No restrictions!
AMC® Theaters $8.50 per ticket AMC Yellow Movie Ticket
Good for one admission. *Restrictions Apply.

*The Yellow Ticket is NOT VALID in California, New York and New Jersey. Ticket is subject to surcharge for 3D, premium large screen former (e.g., IMAX®, AMC Prime®), alternative content, dine-in-theatres, film festivals, special theatrical presentations and premium services; location surcharges may also apply as select locations, including Disney and Universal properties operated by AMC.

Notary Services

Free service to our members that need documents authorized.

From a legal document to a financial transaction, we are here to help you. Proper identification must be presented when using this service and the documents must be signed in the presence of the notary.

Visit any branch and speak to a Member Service Representative.

Safe Deposit Boxes

Excellent for managing your important papers, valuables and cherished possessions.

They are a secure and fire-resistant way of safely storing those items you absolutely cannot lose. Rental charges are considerably less than at other financial institutions. Please check out our Safe Deposit Box service charges. Box Rental payments are deducted from your account annually. Please view the chart below to see which branch has the size you desire*.

Measurements listed as height x width. All boxes have a depth of 21 inches.

3x5 5x5 3x10 5x10 10x10 10x15
Homestead
Kendall
Downtown
Miami Lakes

*Check with the branch for size availability.

Traveling

Using Your Debit and Credit Card in other countries?

When traveling abroad, we recommend the following tips:

Before Travel

  • Contact the Credit Union before traveling internationally to ensure your ATM, VISA® Debit or Credit card transactions are not restricted to your travel destination. Also, providing advance notification of your destination will help ensure that legitimate purchases are approved. It is in your best interest to call our Member Contact Center for updated information prior to your departure. Be aware that VISA® does charge a VISA® International Foreign Currency Conversion Service Charge for processing international transactions.
  • Memorize your VISA® card Personal Identification Number (PIN). Memorizing your PIN will help you easily obtain cash from local ATMs. Your VISA® card can be used at approximately 1.7 million VISA® and PLUS ATMs worldwide. Caution: For security reasons, never write your PIN on your VISA® card.
  • Keep your VISA® card account number and the lost/stolen customer service contact telephone number in a safe place (separate from your wallet or handbag).

During Travel

  • VISA® requires that magnetic-stripe cards be accepted everywhere VISA® is accepted.
  • In countries that have adopted chip technology, international visitors may continue to use their non-chip enabled cards; most chip terminals will recognize and process a magnetic-stripe card.
  • If you encounter a merchant who is hesitant to accept a non-chip card for payment, encourage the merchant to swipe the magnetic-stripe card through the terminal and follow the terminal prompts to complete the transaction.
  • If you are using an unattended rail ticket kiosk or an automated fuel dispenser that does not recognize non-chip cards, present your card to an attendant or agent (e.g., at a ticket window).
  • In some countries, you may be prompted to enter your PIN at a merchant terminal. It is not necessary to enter a PIN at a merchant location for magnetic stripe cards. You should be able to bypass the PIN request and proceed with the transaction by clicking "OK" on the terminal.
  • If, for some reason, you are unable to use your VISA® card to make a purchase at a merchant location, you should be able to obtain cash from a local ATM.
  • If any problems or concerns arise pertaining to your VISA® card, contact the Credit Union by dialing the phone number printed on the back of your card or on your monthly card statement. You may also contact VISA® Global Customer Care Services (locate the toll-free number appropriate for the country in which you are traveling).

Wire Transfers

Electronically transfer funds from one financial institution to another.

Domestic Outgoing Wire Transfers

What you will need:

  • Name of the Financial Institution
  • ABA (Routing or Transit Number)
  • Account Number of Recipient
  • Name and Address on the Recipient's Account
  • Wire Transfers involving real estate transactions may require additional documents

How to submit a request:

  1. Log in to Online Banking
  2. Visit one of our branches
  3. Use our pre-authorized form (located at all of our branches)
  4. Mail an original signed request to our Kendall branch to the attention of the Accounting Department.

Requests received by 3:30 PM will be processed on the same day.

International Outgoing Wire Transfers

What you will need:

  • Name and Address of the International Financial Institution
  • Swift Code
  • IBAN (International Bank Account Number)
  • Name and Address on the Account

How to submit a request:

These requests can only be made in person at one of our branches. We cannot accept requests for international wire transfers on Saturday.

Requests received by 3:30 PM will be processed on the same day.

Incoming Wire Transfers

What you will need to provide the sender:

Our Name
South Florida Educational Federal Credit Union
ABA Routing Number
267077821
Member Information
Your full name
Address as it appears in your account
SFEFCU Account Number

Incoming wires received by 5 PM (Mon-Thu) or by 6 PM (Fri) will be processed on the same day.

*SFEFCU will not verify the account number, name or any routing information related to the beneficiary account. Inaccurate information may result in a transfer to an unintended beneficiary. SFEFCU is not liable for transfers to unintended beneficiaries due to incorrect information provided on this form. You are responsible for ensuring the accuracy of the beneficiary account information. You agree that you are liable for any and all losses related to omissions or provision of invalid or inaccurate information on this form. You further agree to indemnify and hold SFEFCU harmless from any and all claims, causes of action, damages, expenses, reasonable attorney's fees, other legal expenses, liability and other losses resulting from inaccurate information provided by you. By submitting this wire transfer request, you agree to this statement. You may be assessed a fee for any returned wire.