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ATM/VISA/Debit Card FAQ
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  1. Do I need to be a member of South Florida Educational FCU (SFEFCU) to use the application (app)?

    All users may take advantage of the 'Find ATM/Branch' function on the app, regardless of membership. However, to use the 'My Accounts' and 'Transfer Funds' options, you will need to be a member and be logged into the mobile banking app. If you are not a member, please visit our membership page to find out how to join or use the 'Find ATM/Branch' option on the app to locate your nearest branch.

  2. On which devices is the Mobile Banking app available?

    The app is currently available on the iPhone, iPad and Android phones and tablets.

  3. Is there a cost to download the app?

    No. The SFEFCU Mobile Banking app is FREE. However, you will need to contact your mobile service provider to see if your plan includes web browser usage.

  4. What does SFEFCU's Mobile Banking app allow you to do?

    After selecting one of the options below, the Mobile Banking app allows you to:
    • 'My Accounts' - view the account balance page, view account history, make balance inquiries,view a check, view pending transactions and transfer funds.
    • 'Transfer Funds' - make a share-to-share and share-to-loan transfer. You can also make a transfer to your credit card or to your joint account(s).
    • 'Find ATM/Branch' - locate the nearest ATM or branch. Using your device's GPS function, the program will display the locations of the ATMs and branches closest to your location. You can select a location and receive driving directions.
    • 'About' - view more information regarding SFEFCU.


  5. Do I need to be signed up for Online Banking to use Mobile Banking?

    Yes. You will need to use the same Online Banking ID and password that you use for Online Banking to log into Mobile Banking.

  6. How can I download the mobile app?

    Visit the iPhone app store to download the SFEFCU Mobile Banking iPhone/iPad app.

    Visit Google Play to download the SFEFCU Mobile Banking Android app for the Phone or the Tablet.



  7. How do I log into Mobile Banking?

    Once you have downloaded the Mobile Banking app, tap 'My Accounts' and enter your Online Banking ID and password. The password you will use is the same password for Online Banking.

  8. What if I have forgotten my password?

    If you have forgotten your password and need it to be reset, you may use the "Forgot Your Password?" link after entering your Online Banking ID on the desktop version of Online Banking.

    If you have been locked out or have forgotten your Online Banking ID, please contact our Member Service Center.

  9. Is SFEFCU's Mobile Banking app Secure?

    Yes. SFEFCU uses SSL encryption to communicate securely with all services. SFEFCU always uses state-of-the-art security measures to protect your data, no matter how you choose to access your accounts.

  10. Can the Mobile Banking app help me find an ATM in SFEFCU's network?

    Yes. Tap the 'Find ATM/Branch' option to locate the nearest ATM or branch. Using your device's GPS function, the program will display the locations of the ATMs and branches closest to your location. You can select a location and receive driving directions.

  11. Why don't I see my savings account in the transfer screen?

    When performing a transfer (Transfer Funds screen), if you do not see one of your savings accounts listed in the "From" section, this may be because:
    • the savings account may have been closed or
    • the savings account you are trying to access has exceeded the number of transfers permitted for the current month according to federal regulations.



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