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General FAQ
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  1. What are eAlerts?

    eAlerts are emails sent to you to notify you of certain transactions or events happening on your account.



  2. How do I set up an eAlert?

    If you are already registered for Online Banking, signing up for eAlerts is quick and easy. Login to Online Banking and select the "Settings" link on the menu bar and the "eAlerts" link on the sub menu bar. You may then choose your settings and the individual eAlerts you would like to receive. There is no limit to the number of eAlerts you may add to your account. However, eAlerts are separated by categories: Events, Balance, Transaction, Item, Security and Personal. You will need to select your desired eAlert notifications from each category.

    If you are a member and would like to set up eAlerts on your account, but are NOT registered for Online Banking, please contact the Member Service Center.



  3. What are Current eAlert Settings?

    Current eAlert Settings allow you to define how you want to receive your eAlert notifications. You may elect that your email notifications be available when you login to Online Banking or sent to your email address and/or Cellular Phone address by entering these desired settings on your account. Login to Online Banking and select the "Settings" link on the menu bar and the "eAlerts" link on the sub menu bar. You will need to select the "Current Alert Settings" category.



  4. Will all eAlerts I set up use my Default eAlert Settings automatically?

    Yes. Once you define your Current eAlert Settings, any future eAlerts you add will have the default values specified by you.



  5. Can I change my Current eAlert Settings?

    You can change your Current eAlert Settings at any time. Login to Online Banking and select the "Settings" link on the menu bar and the "eAlerts" link on the sub menu bar. On the "Current Alert Settings" category, select the "Edit" link and make your desired changes. The changes you elect will determine how your eAlert notifications are sent hence forward.



  6. How can I change my eAlerts?

    Login to Online Banking and select the "Settings" link on the menu bar and the "eAlerts" link on the sub menu bar. eAlerts are separated by categories: Events, Balance, Transaction, Item, Security and Personal. You will need to select your desired eAlert notifications from each category.



  7. Does changing my Current eAlert Settings affect any existing eAlerts?

    No. If you've set up eAlerts with a different email address than the address on your Current eAlerts Setting, making a change to your Current eAlerts Settings will not alter your existing eAlerts. However, new eAlerts that you set up hence forward, will automatically populate with your Current eAlert Settings information.



  8. How can I stop receiving eAlerts?

    Login to Online Banking and select the "Settings" link on the menu bar and the "eAlerts" link on the sub menu bar. eAlerts are separated by categories: Events, Balance, Transaction, Item, Security and Personal. You will need to select the category containing the eAlert you would like to discontinue. Uncheck the alert type that you wish to stop and click submit.



  9. Can an eAlert be sent to my cellular phone?

    Yes. Login to Online Banking and select the "Settings" link on the menu bar and the "eAlerts" link on the sub menu bar. eAlerts are separated by categories: Events, Balance, Transaction, Item, Security and Personal. You will need to select the category containing the eAlert you would like sent to your mobile phone. Select the "Text" alert type box and click submit.



  10. When will I receive an eAlert?

    Some eAlerts are sent within minutes of a transaction taking place, such as: password change, invalid login and balance above eAlerts. Other eAlerts that serve as reminders to loan payments due, maturing certificate of deposits and personal eAlerts, will be sent in the early morning.



  11. How soon after I set up an eAlert will I begin receiving them?

    Immediately. eAlerts are processed and sent in real time. You will not receive any eAlerts for transactions that occurred prior to when you set up the eAlert.



  12. What are the different eAlert types that I can sign up for?

    You can choose to receive an email, text or login message whenever one of the items below occurs on your account.
    • Events Maturing certificates, transfers, insufficient funds, loan payment due, etc.
    • Balances Know when your balance goes above or below a certain amount
    • Transaction Receive an alert when a purchase over or above a certain amount occurs
    • Item Receive an alert when a specific check clears
    • Security Know when your Online Banking ID or password is changed, successful or unsuccessful login attempts
    • Personal Alert Create your own message and set the frequency of your alert




  13. How many eAlerts am I allowed to sign up for?

    There is absolutely no limit to the number of eAlerts you can sign up for.



  14. Are all eAlert types available to all people?

    Yes. However, you will only receive eAlerts for products and services relevant to your account.



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