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Online Banking/Bill Pay FAQ
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  1. How does the Bill Pay service work?

    Bill Pay is a safe and convenient way of paying your bills. Bill Pay allows you to pay virtually anyone or any company through your Online Banking account. You determine who you want to pay, when you want to make the payment, and which account you want the payment to come from.


  2. How can I register for Bill Pay?

    You must have Online Banking and a Checking Account in order to use our Bill Pay service. If you have these services already and would like to add Bill Pay, simply login to Online Banking with your Online Banking ID in the login box at the top of this page and select the "Bill Pay" tab on the menu.

    Members who want to sign up for Bill Pay, but DO NOT HAVE access to Online Banking and a Checking Account, must visit their nearest branch to apply for these services.


  3. Where can I get answers to my questions about Bill Pay?

    • You can get "live" Assistance on Bill Pay at 1-877-859-0408 from 7:30 a.m. to 2:00 a.m. (Eastern Time).
    • You may send a secure message directly to Bill Pay once you have logged in to the site.
    • You may also chat with a live agent while logged in to the site.



  4. Is there a place that I can "demo" the Bill Pay site?

    You may demo Bill Pay by clicking here.



  5. Help! It states that I do not have session cookies enabled.

    Click on the link below for your browser for a few things to check. You will need a .pdf reader such as Adobe Reader in order to view the document.

    Supported Browsers (Current and Prior Major Release)

    Microsoft Internet Explorer 8 & 9

    Mozilla Firefox

    Apple Safari

    Chrome



  6. When logging in to Bill Pay for the first time, Iím asked to select a Security Key. What is a Security Key?

    A Security Key is a personal identifier/watermark that you create. The Security Key will pop up on the left side of the screen whenever you are logged in to Bill Pay assuring that you are on a legitimate site and not being phished.



  7. Will my Bill Pay be discontinued if I don't use it?

  8. How are payments sent on Bill Pay?

    Bill payments are made either electronically or with a check sent by mail. You may virtually pay anyone at any time EXCEPT for government service charges (ex. property taxes, traffic tickets, child support, etc.) through Bill Pay. Please allow the appropriate time required for processing payments. Payments made on a holiday or weekend, are not processed until the following business day. Payments are sent at 3 p.m. every business day. Therefore, changes to a bill payment need to be made before this time.
    • Electronic Payments Ė Funds are withdrawn two business days before the "Deliver by Date". When a payment is submitted after 3 p.m., the earliest it can be sent is the next business day.
    • Non-electronic Payments - Checks will be mailed 5 days prior to the "Deliver By Date", but funds will not be withdrawn from your account until the payee has processed your payment.




  9. Can I receive electronic bills from my merchants?

    Yes. With e-bills, you authorize your payee to send your bill information directly to your Bill Pay account. This will allow you to view your bill directly, know how much is due and know your payment due date.



  10. What do I have to do to place a stop payment on a bill I've already paid through Bill Pay?

  11. What bills am I allowed to pay through Bill Pay?

    You may virtually pay anyone at anytime EXCEPT for government service charges (ex. property taxes, traffic tickets, child support, etc.) through Bill Pay.



  12. Will overdraft protection work with Bill Pay?

    Yes. Payments requested will be deducted from your checking account. If funds are not available in checking, an automatic transfer may be made from a savings account or line of credit to pay scheduled Bill Pay items if you are enrolled in Overdraft Protection and there are sufficient funds to cover the Bill Pay item. If funds are not available when the payment is requested, you will be notified by email and your payment will not be made.



  13. How can I export my Bill Pay history?

    Once you are logged into Online Banking, click on the Bill Pay tab in the menu. Next, select Payments and then Payment History and on the left side of the screen enter display options and check the 'View in Microsoft Excel' box.



  14. If I add my first payee today, can I immediately make a Rush Payment?

    When you add a payee, Bill Pay immediately begins the process of authenticating your payee information from your profile to the merchant database. This ensures that the payment will be accurately remitted to the merchant. Once your payee has been authorized, you may make a Rush Payment to that merchant.



  15. Can I schedule a Rush Payment to occur on a future date?

    No. Rush Payments are only valid if the transaction is debited and remitted on the same day.



  16. What merchants are eligible for Rush Payments?

    Virtually any of your payees are eligible for Rush Payments, EXCEPT for government service charges (ex. property taxes, traffic tickets, child support, etc.). Some merchants have daily cutoff times for posting transactions and payments. Merchant cutoff times range throughout the day, however, payments scheduled on Bill Pay must be scheduled prior to our daily cutoff time, 3 p.m.



  17. How will I know if a merchants' daily cutoff time has passed?

    You will only know your payees cutoff time by contacting them directly.



  18. Will the service charge for a Rush Payment be combined with my payment to appear as one debit from my account?

    The transaction will be split to reflect the service charge and the actual payment amount, so that you know exactly how much was sent to your merchant.



  19. Can I change a Rush Payment after I click the submit button?

    No. Users who wish to conduct Rush Payments generally are looking for a real-time, immediate payment solution. As a result, once you have scheduled the payment, the debit occurs instantly and the payment is immediately remitted to the merchant.



  20. How can I see which Bill Pay checks havenít cleared my account yet?

    To view your pending Bill Pay checks, login to Online Banking and select the 'Other Options' tab from the menu. Then select the 'Continue' link next to Pending Bill Pay Checks. For more information on pending Bill Pay checks, please refer to our Online Banking FAQ.




Contact a Member Service Center Representative to sign up for Bill Pay today!
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