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eStatement FAQ

You have questions? We've got answers!

eStatement FAQ

The answers to the following questions are displayed underneath each question. Click on the questions to open/close the answers.

What are eStatements?

eStatements are a secure way to receive your SFEFCU statements electronically through the Internet. Access your current and past statements quickly and at no cost to you. Prevent sensitive information from getting lost in the mail, while helping the environment by cutting down on paper usage.

What is the difference between Member and VISA eStatements?

When registered for Member eStatements, you receive your monthly member statements electronically. When registered additionally for VISA® eStatements, you also receive your VISA® loan statements electronically. All other types of loans appear on member statements.

Will other documents be electronic as well?

Yes. If you are registered to receive Member eStatements, these may include periodic account and transaction activity for your deposit and loan accounts, tax documents, educational materials, newsletters, notices, disclosures, and other important information.

Do I need any special software to use the eStatement service?

Yes. You will need Adobe Acrobat Reader on your computer.

Does it matter what browser I use to access the eStatement site?

No. It does not matter which browser you use to access this application.

Please make sure you have disabled pop-up blockers when accessing the eStatement page.

Do I have to be registered for Online Banking or Bill Pay services in order to register for eStatements?

In order to register for eStatements, you must be a registered user of Online Banking. Your eStatement can only be accessed through a link within Online Banking. However, you do not need to be registered for Bill Pay to be eligible for eStatements.

How can I register my account for Member eStatements?

To register, complete the following easy steps:

  1. Log into Online Banking.
  2. Click on "eStatements" in the main menu.
  3. Then, click on the "Register" button to begin the registration process.

How can I register my account for VISA eStatements?

To register, complete the following easy steps:

  1. Log into Online Banking.
  2. Go to "Other Options" in the main menu.
  3. Select the link to "Continue" to the right of "VISA eStatement Settings".
  4. Then, click on the "Register Now for VISA eStatements" button.

Do I need Member eStatements in order to have VISA eStatements?

Yes, it is a requirement to be enrolled for monthly Member eStatements prior to registering for VISA® eStatements.

I'm signed up for VISA eStatements, how do I submit payment?

You may submit payment using any of the following methods:

  1. Online Banking: using the Share to Loan Transfer option.
  2. Bank-by-Phone: using the Transactions option.
  3. By mail: print VISA® eStatement, cut top payment portion and submit together with check to the address instructed on the payment portion. You would need to provide your own envelope.
  4. Day/Night Depository Box, available at all of our branches.
  5. You may make a VISA payment with a teller at any branch.

What if I am having trouble registering?

First check to make sure that you have provided your information in the appropriate format specified for each field. Email addresses should be in this format: Also make sure that you are providing the information for the primary account holder, not the joint owner on the account. If you still experience challenges registering, please contact us.

How will I know when my Member eStatement registration has been completed?

Once you've completed the registration process, you will receive an email confirming your successful registration. This email will be from South Florida Educational FCU with an email address of It may be received as a medium risk email, but rest assured, it is a safe email.

How will I know when my VISA eStatement registration has been completed?

Once you've completed the registration process, you will immediately see the confirmation page stating registration was successful.

How will I know when I can view my eStatement?

You will receive an email notification whenever a new Member eStatement or VISA® eStatement is available for viewing. If the eStatement is not viewed within a certain time frame, a reminder email will be sent as a follow up.

When I click to view my eStatement, it doesn't show my eStatement.

Online Banking creates "cookies" — small files used by your browser — to verify that you are still logged in as you move through the site. The browser must be setup to always accept cookies for the security features to work. Since this is the default, most people will not need to make any adjustments to use the system.

However, if you cannot view the eStatement page, it is likely that you do not have as one of the sites allowed to store cookies on your browser. You will also need to make sure that your browser's pop-up blocker has been disabled while accessing your eStatements.

Click on your browser's link to view instructions on how to add to your accepted cookies list. You will need a .pdf reader such as Adobe Reader in order to view the document.

Supported Browsers (Current and Prior Major Release)

Can I print my eStatement?

You can print your eStatements, and also, save them to your hard drive, flash drive, or CD.

How long will my eStatement be available for viewing?

eStatements will generally remain available for viewing for 24 months (2 years) from the day they are posted.

What if I have multiple account numbers?

You can link your account numbers together in the eStatement system, as long as the accounts have the same primary Social Security Number and Date of Birth. Upon registering for the first account, the system will automatically prompt you to link accounts, if you have other accounts on file. Once you have linked your accounts, all of your eStatements will be available to you with a single log in, using either of these accounts. Just make sure that the other account is not already registered for eStatements.

If you just opened a secondary Prime Savings, log into your initial account that is already registered for eStatements and select eStatements from the Online Banking menu. From the eStatements page, select the 'Settings' menu option and then 'Link Accounts'. Type in the account number of your secondary Prime Savings account that you would like to link to.

What should I do if my email address changes?

You may update your email address for eStatement notifications within Online Banking by clicking on the 'eStatements' tab and selecting the 'Settings' menu option. Then, select the 'Email Address' link on the eStatement page.

I got an error message while trying to view an eStatement. It says, "There was an error processing a page. A font contains a bad CMap/Encoding." What does this mean?

You are using an old version of Adobe Acrobat Reader and need to upgrade to version 4 or higher. Adobe recommends that you first un-install any older version of Acrobat Reader prior to installing the updated version. Once this has been completed, you should be able to view your eStatements without problems.

What should I do if I'm having trouble viewing my eStatement?

Recent changes to your operating system software such as upgrades, downloads and/or system enhancements can affect your PC's ability to connect with secure sites, including our eStatement site.

We recommend trying the following steps:

  • Verify that you are current on all Windows Updates. From the 'Start menu', click on 'Windows Update' and download recommended updates and patches; then, shut down and restart the computer.
  • Un-install the older version of Adobe Acrobat Reader and re-install a newer updated version.
  • Ensure that you are using the most up-to-date version of your browser.
  • Some pop-up blocker and firewall programs may prevent access to eStatements. If you utilize these types of applications, you may need to disable certain features of the programs in order to access your eStatements.

When I tried to view my eStatement, the screen was asking me for an Online Banking ID and password.

This may have been caused by a session time-out. Close that window and just log back into your Online Banking account and click on "eStatements" from the menu.

How can I discontinue Member eStatements?

You may withdraw your consent to receive electronic statements at any time. To do so, just follow these instructions:

  1. Log into Online Banking.
  2. Select 'eStatements' in the main menu.
  3. Click on the 'Settings' menu option.
  4. Click on the 'Discontinue/Resume Accounts' link.
  5. Select the checkbox next to the account(s) you wish to discontinue, and click 'Submit'.

How can I discontinue VISA eStatements?

You may withdraw your consent to receive online VISA® statements at any time. To do so, just follow these instructions:

  1. Log into Online Banking.
  2. Select 'Other Options' in the main menu.
  3. Select the "Continue" link next to the VISA eStatement Settings.

How can I re-enable eStatements after disabling them?

If you have disabled member eStatements and wish to re-enable them, please:

  1. Log into Online Banking.
  2. Select 'eStatements' in the main menu.
  3. Click on the 'Settings' menu option.
  4. Click on the 'Discontinue/Resume Accounts' link.
  5. Click on the 'To discontinue or resume accounts' button.
  6. Select the checkbox next to the account(s) you wish to resume, and click 'Submit'.