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Member Assistance Program

Understanding that COVID-19 has impacted each of our members in vastly different ways, we have implemented the Member Assistance Program (MAP), which includes lending options, payment deferrals, and budgeting assistance. This Program offers a consultative approach based on the needs and circumstances of each member.

Loan Options

We offer a no obligation, no-cost review of your current debts to evaluate lending solutions customized to your specific needs. There are many loan options available to assist you, with a 90-day payment deferral on all new qualifying loans, including:

  1. Personal/Signature loans
  2. Lines of credit
  3. Visa Credit Cards
  4. Auto Equity Loans
  5. Share secured loans

Online banking users can login to apply for a loan. To apply by phone, call our Lending Center at 305-273-LOAN (5626) or 844-946-LOAN (5626).

For homeowners, loan options include:

  1. Mortgage Refinancing
  2. Home Equity Loans
  3. Home Equity Lines of Credit (HELOCs)

Apply for a Home Loan or call our Mortgage department at 305-270-5256 or 866-327-HOME (4663).

Budgeting Assistance

Through our partnership with GreenPath Financial Wellness, all members are eligible to receive free credit counseling and budgeting planning assistance.

GreenPath certified financial counselors can assist you in finding additional ways to increase household cash flow and reduce expenses. Call GreenPath at 877-337-3399 to schedule a personalized budget planning session, or utilize the online tools and worksheets available at

Payment Deferrals

We are committed to supporting you through this difficult time, and will work with you to discuss options for payment relief, including 30 or 60 day payment deferrals.

For assistance with your existing 1st mortgage, call 305-270-5256 and press #3 or 1-866-224-0133. For all other loan types, including your Home Equity Loan or Line of Credit loan, please complete the form below and a Credit Solutions Specialist will contact you within two business days. Or you may contact us via phone at 305-270-5215.

Contact Information
  1. e.g.
  2. e.g. (305) 270-5250
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