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Lost/Stolen/Denied Cards
South Florida Educational Federal Credit Union provides a monitoring service for protecting your account against fraud at all times. If there is any suspicious activity on your account, the monitoring service will try first to contact you by telephone and block your card if necessary until they speak with you and clarify the suspicious activity.  The Credit Union will never text you by telephone to ask you for any personal information.

If you suspect fraud on your account, report it immediately! Avoid credit/debit card scams.

Lost or Stolen Cards
 
During Business Hours
After Business Hours
VISA® Credit Card:
305-270-5254
Within the US
1-800-682-6075
1-866-775-0004
www.reportmycards.com

Outside the US
001-206-352-4950
(Call Collect)

VISA® Debit Card:
Within the US
1-800-472-3272

Outside the US
001-973-682-2652
(Call Collect)
ATM Card:
Within the US
1-800-472-3272

Outside the US
001-973-682-2652
(Call Collect)
American Express
Gift Cards:
Within the US
1-877-297-4438
Within the US
1-877-297-4438


Denied Charges or Purchases
 
During Business Hours
After Business Hours
VISA® Credit Card:
305-270-5254
N/A
VISA® Debit Card:
Within the US
1-800-262-2024

Outside the US
001-973-682-2652
(Call Collect)
ATM Card:
Within the US
1-800-262-2024

Outside the US
001-973-682-2652
(Call Collect)
American Express
Gift Cards:
Within the US
1-877-297-4438
Within the US
1-877-297-4438

If you are denied access with your VISA® Debit Card or ATM Card, the magnetic strip on the back of the card may be the problem. Here are three ways you may order a replacement card:
  1. Bring your card to any branch during business hours to order a replacement.
  2. Call the Member Service Center.
  3. Cut up the card indicating you need a replacement and return the pieces to one of the addresses below.
VISA® Credit Card
VISA® Debit Card
ATM Card
South Florida Educational
Federal Credit Union
ATTN: Visa Department
7800 SW 117 Avenue
Miami, FL 33183
South Florida Educational
Federal Credit Union
ATTN: Account Services
7800 SW 117 Avenue
Miami, FL 33183
South Florida Educational
Federal Credit Union
ATTN: ATM Department
7800 SW 117 Avenue
Miami, FL 33183

You should receive your replacement card within 7 to 10 business days.

Click Here for lost/stolen Traveler's Checks instructions.

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