Electronic Transfers Error Resolution
In case of errors or questions about your electronic transfers, telephone or write us as indicated below as soon as you can. We must hear from you no later than 60 days after we sent you the first statement on which the error or problem appeared. If you do not place your complaint in writing, the Credit Union may require that you do so within 10 business days.

Telephone us at:
305-270-5250 or
Toll Free at:
1-800-328-3233 or
Write us at:
South Florida Educational Federal Credit Union
P.O. Box 830370
Miami, FL 33283

  1. Tell us your name and account number.
  2. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe there is an error or why you need more information.
  3. Tell us the dollar amount of the suspected error.
We will investigate your complaint and will correct any error promptly. If we take more than 10 business days (or 20 business days for foreign initiated transactions and all transfers resulting from point-of-sale debit card transactions) to do this, we will recredit your account within 10 business days (20 business days if your account has been open for 30 days or less) for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation.

Rev. 06/11
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