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Contact Us

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Contact Us

Phone Numbers

Member Contact Center


Mon-Fri 8:30am–6:30pm
Sat 9am–1pm

Card Services


Mon-Thu 8:30am–5pm
Fri 8:30am–6pm
Sat 9am–1pm

Dispute Resolution


Mon-Thu 8:30am–5pm
Fri 8:30am–6pm
Sat 9am–1pm

Loss Prevention


Mon-Thu 8:30am–5pm
Fri 8:30am–6pm
Sat 9am–1pm

Mortgage Department


Mon-Thu 9am–5pm
Fri 9am–6pm
Sat 9am–1pm

Contact Us Online

Secure Messaging

Need to send private account information? Send us a message any time using the Message Center within Online Banking. You should expect a response by the end of the next business day (this does not include Saturday, Sunday or Federal Holidays).

Online Form

For general questions or to have a representative contact you, please complete the form below.

For your protection, never send personal account, balances or password information with this form.

Contact Information
  1. e.g.
  2. e.g. (305) 270-5250
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Denied Cards

Region Phone #
Local 305-270-6637
Toll Free 1-888-526-0404
International/Call Collect (Country's exit code) + 1-206-352-4954


Notify your Credit Union to ensure your purchases are approved.

To notify the Credit Union of your travel plans, log into Online Banking and send a secured message through our Message Center, located in the upper right hand corner. Please include the following information in your message:

  1. Destination(s) within the U.S.: State and City
  2. Destination(s) outside of the U.S.: Country
  3. Dates of travel
  4. Card(s) being used: ATM, Debit, Credit
  5. The best way to contact you while you are traveling: email, cell phone, relative's phone number

If you do not have Online Banking, please have the above information ready and contact our Member Contact Center at 305-270-5250.