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Contact Us

We are here when you need us!

Contact Us

Phone Numbers

Member Contact Center

305-270-5250

Mon-Fri 8:30am–6:30pm
Sat 9am–1pm

Lending Center

305-273-LOAN (5626)
1-855-935-LOAN (5626)

Mon-Fri 8:30am–6:30pm
Sat 9am–1pm

Card Services

305-270-5254

Mon-Thu 8:30am–5pm
Fri 8:30am–6pm
Sat 9am–1pm

Dispute Resolution

305-270-5253

Mon-Thu 8:30am–5pm
Fri 8:30am–6pm
Sat 9am–1pm

Loss Prevention

305-270-5252

Mon-Thu 8:30am–5pm
Fri 8:30am–6pm
Sat 9am–1pm

Mortgage Department

305-270-5256

Mon-Thu 9am–5pm
Fri 9am–6pm
Sat 9am–1pm

Collections

305-270-5215

Mon-Thu 9am–5pm
Fri 9am–6pm
Sat 9am–1pm

Contact Us Online

Secure Messaging

Need to send private account information? Send us a message any time using the Message Center within Online Banking. You should expect a response by the end of the next business day (this does not include Saturday, Sunday or Federal Holidays).

Online Form

For general questions or to have a representative contact you, please complete the form below.

For your protection, never send personal account, balances or password information with this form.

Contact Information
  1. e.g. yourname@domain.com
  2. e.g. (305) 270-5250
Comments
Stop the SPAM!

Traveling

Notify your Credit Union to ensure your purchases are approved.

To notify the Credit Union of your travel plans, log into Online Banking and send a secured message through our Message Center, located in the upper right hand corner. Please include the following information in your message:

  1. Destination(s) within the U.S.: State and City
  2. Destination(s) outside of the U.S.: Country
  3. Dates of travel
  4. Card(s) being used: ATM, Debit, Credit
  5. The best way to contact you while you are traveling: email, cell phone, relative's phone number

If you do not have Online Banking, please have the above information ready and contact our Member Contact Center at 305-270-5250.