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Contact Us

We are here when you need us!

Contact Us

Phone Numbers

Member Contact Center

305-270-5250
855-2EDFED8

Mon-Fri 8:30am–6:30pm
Sat 9am–1pm

Lending Center

305-273-LOAN (5626)
1-844-946-LOAN (5626)

Mon-Fri 8:30am–6:30pm
Sat 9am–1pm

Card Services

305-270-5254
1-844-645-CARD (2273)

Mon-Fri 8:30am–6:30pm
Sat 9am–1pm

Dispute Resolution

305-270-5253

Mon-Fri 8:30am–6:30pm
Sat 9am–1pm

Loss Prevention

305-270-5252

Mon-Fri 8:30am–6:30pm
Sat 9am–1pm

Mortgage Department

305-270-5256
1-866-327-HOME (4663)

Mon-Thu 9am–5pm
Fri 9am–6pm
Sat 9am–1pm

Credit Solutions

305-270-5215

Mon-Thu 9am–5pm
Fri 9am–6pm
Sat 9am–1pm

Contact Us By Mail

General correspondence and transaction requests, including deposits and Visa or loan payments, should be sent to:

EdFed
P.O. Box 830370
Miami, FL 33283-0370

Transaction Disputes:

To dispute a transaction, call the Dispute Resolution department at 305-270-5253. To dispute a transaction in writing, please send a signed request, including your name, account number, the date the transaction(s) occurred, and the reason for your dispute to the P.O. address above, ATTN: Dispute Resolution.

Credit Report Disputes

If you believe your credit report contains an error, please send a signed request including your full legal name, account number, loan or share ID number, and reason for your dispute to us at the P.O. address above, ATTN: Credit Solutions.

Contact Us Online

Secure Messaging

Need to send private account information? Send us a message any time using the Message Center within EdFed 24/SEVEN. You should expect a response by the end of the next business day (this does not include Saturday, Sunday or Federal Holidays).

Online Form

For general questions or to have a representative contact you, please complete the form below.

For your protection, never send personal account, balances or password information with this form.

Contact Information
  1. e.g. yourname@domain.com
  2. e.g. (305) 270-5250
Comments
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Card Services

Lost/Stolen Cards
Call RegionPhone #
Local305-270-5254
Toll-free1-844-645-CARD (2273)
International/Call Collect(Country's exit code) + 1-206-389-5200
Denied Transactions
Call RegionPhone #
Local305-270-5254
Toll-free1-844-645-CARD (2273)
Card Activation
Card TypePhone #
ATM, Visa Debit, and Visa Credit CardsCall 1-844-909-1611

Traveling

Notify your Credit Union to ensure your purchases are approved.

To notify the Credit Union of your travel plans, log into EdFed 24/SEVEN and send a secured message through our Message Center, located in the upper right hand corner. Please include the following information in your message:

  1. Destination(s) within the U.S.: State and City
  2. Destination(s) outside of the U.S.: Country
  3. Dates of travel
  4. Card(s) being used: ATM, Debit, Credit
  5. The best way to contact you while you are traveling: email, cell phone, relative's phone number

If you do not have EdFed 24/SEVEN, please have the above information ready and contact our Member Contact Center at 305-270-5250.